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Returns and Refunds

 

Store Pickup Orders

Orders collected through our free store pickup service are checked by the customer at the time of collection. Once an order has been collected, it is considered accepted and cannot be refunded or returned, except in the case of defective, damaged, or incorrectly supplied items.

 

Food Products

Due to the nature of food products, we cannot accept returns of food items once they have been delivered or collected, unless:

  • The item is damaged.

  • The item is defective.

  • The wrong item was supplied.

 

Wine and Alcoholic Beverages

Wine and beverage products may be returned only if they are unopened, undamaged, and received in error. Please contact us within 14 days of delivery to discuss return eligibility.

 

Damaged or Incorrect Orders

If your order is damaged during delivery or you receive the wrong item, please contact us within 48 hours of receiving your order. Please include photos of the products and packaging where possible.

 

Refunds

Approved refunds will be processed using the original payment method. Refunds may take several business days to appear in your account depending on your payment provider.

 

Contact Us

If you have any questions regarding returns, please contact us through our Contact page.